Thank you for shopping with us! We strive to ensure you are satisfied with your purchase. Please review our refund policy below:
1. Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return request must be made within 30 days of receiving the item.
2. How to Request a Return
- Contact Us: To initiate a return, please contact our customer support team. Provide your order number and reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions. Please do not send the item back without this authorization.
3. Return Shipping
- Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
- Packaging: Please pack the item securely in its original packaging to avoid damage during return shipping.
4. Refund Processing
Once we receive and inspect the returned item, we will process your refund:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 7-10 business days for the refund to be processed and appear in your account.
5. Non-Refundable Items
The following items are non-refundable:
- Items that have been used, damaged, or altered.
- Items purchased with a discount or promotion not eligible for refunds.
6. Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.
8. Contact Us
For any questions or concerns regarding our refund policy, please reach out to our customer support team by clicking on the contact page.